Shipping Policy

SHIPPING POLICY

SHIPPING TERMS & CONDITIONS

Delivery within 3-5 days
We endeavour to deliver all stocked items within 3-5 working days of us confirming receipt of your order, although this time-frame is an estimate only. 

If we are not able to supply the products or there is likely to be a delay (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as is reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).

 

Authority to Leave

Online orders for delivery within New Zealand are normally dispatched via Mainfreight or Post Haste and usually arrive within 3-5 business days from dispatch. Any special delivery instructions that have been entered in as part of the checkout process will be followed (ie. Leave in letterbox or at backdoor). If you would prefer a signed delivery, please select signature required.

 

Physical delivery address required as delivery is by courier
We cannot deliver to a P.O. Box address so please provide a physical address. 
Delivery will be by courier or freight forwarder.  An email will be sent to you when the goods are dispatched to enable you to track and trace your order. 

For standard item delivery, if you are unavailable to sign for an item when our courier calls, the courier driver has been given authority to leave the parcel in a safe place unless a signature has been specifically requested.

The risk of any loss of, or damage to, the products will pass to you on delivery.

 

SHIPPING WITHIN NEW ZEALAND

Online orders for delivery within New Zealand are normally dispatched via Mainfreight or Post Haste and usually arrive within 3-5 business days from dispatch. Deliveries to the Auckland are currently experiencing delays significant delays, .

 

Pick up

We allow pick ups by appointment from 1/72 Orbell St Sydenham, Christchurch. We will aim to arrange a pickup time within 3 working days. We can arrange contactless pick up upon request.